Payment Options

What payment methods does Renue accept?

At Renue, we partner with Stripe to ensure smooth and secure transactions. Currently, we accept a variety of payment methods, including Visa, Mastercard, American Express, Bancontact, iDEAL, Maestro, PayPal, Giropay, and Klarna. This range provides flexibility and convenience for our customers while supporting our mission to foster reliable transactions on our sustainable marketplace.

Can I get an invoice for my purchase?

Absolutely! Each time you make a purchase, an invoice is generated for you. If your order includes products from different brands, you will receive separate invoices corresponding to each store. This ensures transparency and clarity, allowing you to track your contributions to supporting small, sustainable businesses.

How do refunds work?

Refunds at Renue are managed directly by the brands you purchase from, each setting their own refund policies. Before completing a purchase, we recommend reviewing the specific refund policy of the brand to ensure it aligns with your expectations. Our platform is dedicated to facilitating clear communication and smooth resolutions between customers and brands. As always, our Renue team is here to help you should it be necessary.