Shipping & Returns

How much is the shipping cost?

The shipping cost is determined by the individual brands and varies depending on their location and shipping method. You can find specific rates for each product in the ‘Delivery’ section on the product page.

When does my order arrive?

Delivery times are set by each brand and can vary. Typically, orders are dispatched within 1-3 business days and should arrive within 5-7 business days for domestic shipments. For international orders, delivery may take up to 14 business days. Please check the info within each brand’s store for more detail.

What happens when I’m not at home?

If you’re not available at delivery, couriers usually leave a note for rescheduling or collection. We ensure our brands provide tracking codes for real-time updates, so you can manage your delivery easily. You can directly contact the brand for adjustments, and our Renue team is here to assist whenever needed.

How do I cancel my order?

To cancel an order, please contact the specific brand’s customer service directly as soon as possible. For the majority of our brands, cancellations can only be processed before the item has been dispatched.

How do I return my order?

Our goal is to keep returns to a minimum by ensuring you have all the information needed to make the right choice the first time. We ask our brands to provide comprehensive product details to help you shop with assurance, thereby reducing unnecessary returns and their environmental impact.

To return an item, please refer to the specific brand’s policy available on their store. Typically, products should be returned in their original condition within 14 days. Our team is always ready to support you in coordinating with the brand to facilitate a hassle-free return experience.